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Terms of Use & Privacy Policy
Terms of Use
Privacy Policy
Terms of Use Illegal activities and content All services provided by CloudLinkd IT Solutions LLP – CloudLinkd (“CloudLinkd IT Solutions LLP – CloudLinkd”) may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any Indian federal, province or city law is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statute. The subscriber agrees to indemnify and hold harmless CloudLinkd IT Solutions LLP – CloudLinkd from any claims resulting from the use of service which damages the subscriber or any other party. Sites that promote any illegal activity or present content that may be damaging to CloudLinkd IT Solutions LLP – CloudLinkd servers, or any other server on the Internet are prohibited. Links to such material are also prohibited. Examples of unacceptable content or links: Pirated software Hacker programs or archives Warez sites Hate speech related activities Child, juvenile, animal pornography and all related activities Copyrighted material NOTICE: If your account is found to contain or link to illegal activities such as described by, but not limited to these Terms of Service, CloudLinkd IT Solutions LLP – CloudLinkd reserves the right to terminate your account without further notice. No refund will be made for pre-paid terms if termination occurs following infringement of these Terms of Service, or if required by law enforcement agencies. Traffic usage Some server plans come with a predetermined amount of traffic allowance. Overusage charges may apply, and can vary from one location to the next. They may also apply at different rates for VPS services vs dedicated servers, even if they are in the same location. Please contact Sales for further information on those charges. IRC We currently do not allow IRC or IRC bots to be operated on our servers. Server abuse Any attempt to undermine or cause harm to a server or customer of CloudLinkd IT Solutions LLP – CloudLinkd is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account and all associated services may be terminated without further notice or refund. Refusal of service We reserve the right to refuse, cancel or suspend services, at our sole discretion, if we deem that these terms have been breached. All sub-networks, distributive hosting sites and dedicated servers of CloudLinkd IT Solutions LLP – CloudLinkd must adhere to the policies outlined in this Terms of Service. Billing By the Account Activation Date of each month, CloudLinkd IT Solutions LLP – CloudLinkd shall either: (1) debit the client’s credit card (when such information has been provided by the client); or (2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. Invoices are generated 14 days prior to the original Account Activation Date, and payment shall be remitted to CloudLinkd IT Solutions LLP – CloudLinkd by no later than the specified payment due date. CloudLinkd IT Solutions LLP – CloudLinkd shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. Credit cards can be billed automatically unless a direct request is made to our Billing team via the CloudLinkd Lab not to do so, at least 48hours prior to the payment due date. It is the client’s responsibility to ensure that they have sufficient funds to cover all transactions. In the event of payment failure, an automated invoice reminder will continue being sent. It is the customer’s responsibility to provide an alternate payment method before the due date is reached. All late payments may result in account or service suspension. Invoices not paid before or on the due date will incur a late fee of 8% of the total amount that remains unpaid on the invoice. Service suspension and termination Invoices are issued 14 days prior to the applicable due date for each active service. After the due date is passed without a payment being received and an invoice being marked as PAID, a first warning e-mail will be sent. Failure to pay within 24hours will result in an immediate suspension of your service and a suspension notification e-mail will be sent. Starting at midnight (IST) of the 3rd day after the due date, unpaid services will be terminated. CloudLinkd IT Solutions LLP – CloudLinkd does not guarantee that your service may be recuperated after termination and may not be held liable for loss of data, licensing rights, promotional prices or conditions, as well as any attached devices or secondary IP addresses following service termination. Service fees Certain services carry a setup fee charged by CloudLinkd IT Solutions LLP – CloudLinkd to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to CloudLinkd IT Solutions LLP – CloudLinkd and agrees to pay any and all fees incurred by client. Because the services are provided on a monthly basis, the client will be responsible for service fees incurred each month, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded. Fraud and payment verification Upon receiving a new customer’s first paid order, CloudLinkd IT Solutions LLP – CloudLinkd reserves the right to issue an Order Verification e-mail, requesting further information in order to validate your account. Until all required information is provided and deemed satisfactory by our fraud verification team, no services or support can be provided. The 4 business day delivery time starts after the verification step is passed. Verification is not necessary for all orders, and may be requested again any time you change your payment method. Money back guarantee & refund policy We offer a 10 day Money back policy for undelivered servers. This does not apply to purchases made with a discount of 5% or more. These purchases are final, and non refundable. Refunds: If client has retained the services for longer than one month and has pre-paid CloudLinkd IT Solutions LLP – CloudLinkd for such services, refunds will not be issued for any unused portion of the lease, as your purchase benefits from a long-term rebate. Therefore, if a client’s account is cancelled at any point during a 3 month, 6 month or one-year term, the client will not be entitled to a refund for the months remaining. Trial periods We do not offer trial periods of any kind for dedicated servers. Abusing our 10 day refund policy in order to test our services then get a refund is not acceptable, and no refunds will be made without proper justification, or failure on CloudLinkd IT Solutions LLP – CloudLinkd’s behalf to provide the services purchased. NB: Adherence to the Priority or VIP support plans is not refundable under any circumstance. We also will not refund servers mistakenly purchased in the wrong location; this includes servers purchased in a geo-located city as this information is made clearly available for all such cities. General refund guidelines We will not refund or credit under the following circumstances: Geo-location or mistake in location Failing to ask a question on the nature of our services, or a particular spec or configuration. Account termination or suspension due to non-following of our Terms of Service. Account termination or suspension due to any kind of illegal activity. Service termination or suspension due to non-payment, or late payment of any services, licenses, or add-ons attached to said services Already given credits Changing your mind We reserve the final decision on refunds, based on the situation and reason for cancellation. The general rule is, if there is an issue on a server, our staff will dedicate themselves to fixing it. Any delays that prevent our customer from using their server will be credited, and issues that we are simply unable to solve will be refunded. It is important to note that refund requests based on information that was included in the terms of service or clearly available on our website will always be refused. For example, if a customer has purchased a geo-located server in lieu of a physically located server. Please issue a request to our support staff before making such a purchase. About datacenter locations While most of our announced locations are where the datacenters are, CloudLinkd reserves the right to setup a server in a location nearby (in the same country), generally just outside of the city boundaries. You may obtain the exact datacenter location upfront by contacting our support team. Account deactivations Any account deactivated due to non-payment will require a reactivation fee of ₹ 5000 or $ 80 prior to reactivation. Cancellation refunds We DO NOT refund partial cost of your services. We require a 7-days notification prior to an invoice’s due date for cancelling a service. No refund can be issued for incomplete billing cycles, even if a cancellation request is issued prior to the 7-days period. Following the 7-days period, the previously generated invoice will have to be paid before issuing a cancellation request. The server will then be cancelled on the following due date. Refusal of service We reserve the right to refuse, cancel or suspend service, at our sole discretion. Limitation of liability CloudLinkd IT Solutions LLP – CloudLinkd shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from CloudLinkd IT Solutions LLP – CloudLinkd servers going off-line or being unavailable for any reason whatsoever. Furthermore, CloudLinkd IT Solutions LLP – CloudLinkd shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of CloudLinkd IT Solutions LLP – CloudLinkd servers. All damages shall be limited to the immediate termination of service. Violations Violations of these Acceptable Use Policies should be forwarded to abuse@cloudlinkd.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation or termination. Disclaimer As our hosting services are solely self-managed, the customer is fully responsible for data backup. CloudLinkd IT Solutions LLP – CloudLinkd cannot be held liable for system down times, network or hardware failures or data loss, nor can CloudLinkd IT Solutions LLP – CloudLinkd be held accountable for any loss on projected income due to system down times, network or hardware failures or data loss. Certain services provided by CloudLinkd IT Solutions LLP – CloudLinkd are resold. Thus, certain equipment, routing, software and programming provided by CloudLinkd IT Solutions LLP – CloudLinkd are not directly owned or written by CloudLinkd IT Solutions LLP – CloudLinkd. Moreover, CloudLinkd IT Solutions LLP – CloudLinkd holds no responsibility for the use of our client accounts. Failure to comply with any terms or conditions may result in the automatic deactivation or termination of the responsible account. We reserve the right to remove any account, without advance notice for any reason without restitution, as CloudLinkd IT Solutions LLP – CloudLinkd sees fit. Account activation By activating your account with CloudLinkd IT Solutions LLP – CloudLinkd, you agree to the above policies and conditions. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information. NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We may however advise you by e-mail or phone prior to taking any action to provide you with an opportunity to resolve the issue, at our own discretion. Server uptime guarantee CloudLinkd IT Solutions LLP – CloudLinkd guarantees 99.99% service (http, ftp, pop, imap, smtp) uptime in selected locations only. CloudLinkd IT Solutions LLP – CloudLinkd reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification. We will not however increase active account plans without reasonable justification, and a 30 day warning will be provided for all such price increases.
Privacy Policy This Privacy Policy governs the manner in which CloudLinkd IT Solutions LLP collects, uses, maintains and discloses information collected from users (each, a “User”) of the CloudLinkd.com website (“Site”). This privacy policy applies to the Site and all products and services offered by CloudLinkd IT Solutions LLP. Personal identification information We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Collected Information Account creation: When you register an account, we will ask you your name, email address, mailing address, phone number, and business name. Payment method: When you add your financial account information to your Account, that information is directed to our third-party payment processor. We do not store your financial account information on our systems; however, we have access to, and may retain, Users information through our third-party payment processor. Verification system: When you pay with a credit card for the first time, we will ask you pictures of the card and your ID if your credit card doesn’t support 3D Secure. Communications: When you contact us by email or ticket, we may receive additional information that you chose to provide (name, email address, phone number, the content of the email or ticket, including its attachments.) Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users may always refuse to supply personal identification information, but it may prevent them from engaging in certain Site related activities. Non-personal identification information We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include but is not limited to the Users’ browser name, the type of computer and IP address, as well as technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilized. Web browser cookies Our Site may use “cookies” to enhance our Users’ experience. Users’ web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. How we use collected information CloudLinkd IT Solutions LLP may collect and use Users personal information for the following purposes: To provide and operate our services. To analyse and improve our services. Process your payments. To send text messages. To find and prevent frauds. To suggest services relevant to your interests. To send emails regarding orders, billing, customer services and for promotional and marketing purposes. How we protect your information We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Sharing your personal information We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. General Data Protection Regulation (GDPR) If you are a resident of the European Union, you have the following rights under the GDPR: If you wish to access, export or delete your personal information, you may request it at any time directly in CloudLinkd Lab under Account. If you wish to correct, update or restrict your personal information, you may request it by ticket in CloudLinkd Lab. If you do not wish to receive our newsletters or other marketing emails, you may do so by clicking the “Unsubscribe” button at the bottom of the emails we send you or directly in CloudLinkd Lab under Account. If we have collected personal information with your consent, you have the right to withdraw your consent at any time. The withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. Changes to this privacy policy CloudLinkd IT Solutions LLP reserves the right to update this privacy policy at any time. When we do so, we will revise the Last revision date at the top of this page. We encourage Users to frequently check this page for any changes in order to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and keep aware of modifications. Your acceptance of these terms By using this Site, you signify your acceptance of this policy and our Terms of Service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: CloudLinkd IT Solutions LLP 188/93A, Prince Anwar Shah Road, Kolkata, WB 700045 India + 91 (33) 3550 4259 info@cloudlinkd.com
